SERVICE AND INFRASTRUCTURE ENGINEER

PRODUCT & TECHNOLOGY

 

WHO YOU ARE

You’re a ninja engineer who can roll up their sleeves and get stuck in. With a strong service, infrastructure and technical background, you will maintain and look after the Service and Infrastructure area for the entire IT space within iamMoney. 

You will thrive in a fast-paced startup environment, be flexible, personable and have a passion to drive the creation of next generation financial services.  

Your colleagues describe you as amazingly smart, approachable and someone they can rely on. We are looking for someone that really wants to help change the way banking is done by helping to drive tactical and pragmatic solutions to business problems. 

 

WHO WE ARE

 

iamMoney is designing systems for the global provision of digital financial services, with potential clients’ upward mobility, financial literacy and wellbeing at the heart of everything it does.


iamMoney has an ethos of financial literacy and support at its core and will provide exemplary customer service; interacting with its customers in a real-time, contextually sensitive manner.   


Leveraging the best of the world’s FinTech and broader thinking, we will use the latest technology to provide the modern consumer with relevant and appropriate products.  


We are building a dynamic, customer-centric and diverse in-house team, and trusted network of suppliers, who will support us as we build, launch and expand iamMoney across a number of global markets in 2021.

 

 

WHAT THE OPPORTUNITY IS AND WHY YOU SHOULD WORK HERE

Reporting to the Head of Technology, you will work with internal and external teams to help design a cyber-secure infrastructure to allow our people to do their jobs in safety and deliver great products to our customers. You will be part of a fast-paced empowered team that need to implement solutions quickly to support our infrastructure, which will be primarily cloud-based and accessible from our global offices. 

Come and work with us if you thrive on difficult tasks and are excited at the prospect of working in a key role within a fast-moving startup environment. Highly technical, you have a proven track record of delivering high quality, enterprise-level solutions on time. 

You should also enjoy meeting new people as you will be the first person that people will get to know as new hardware is rolled out and machines are setup for new starters and existing people.

 

WHAT YOU WILL BE DOING DAY-TO-DAY

  • Explore ways of improving processes and procedures to support our infrastructure 

  • Assist with the security technology roadmap development in conjunction with the Head of Technology 

  • Stakeholder engagement and management 

  • Leading project workstream deliverables 

  • SME for multiple services supplied by external suppliers 

  • Provide troubleshooting support to our people 

  • Engage with third party partners and suppliers and maintain relationships 

  • Manage and monitor performance of services we consume from our suppliers 

  • Contribute to the creation of the technical working documents and procedures 

  • Assist with audits and ISO compliance and evidence gathering 

  • Regularly and efficiently handle the requests and incidents which enter our ticketing system 

  • Able to work as part of a geographically separated team 

  • Provide out-of-hours support on a rotation basis to our teams 

  • Support and maintain our cloud deployments 

 

WHAT KIND OF PERSON YOU ARE

  • Empathetic with a passion for doing the right thing but flexibility on how we get there 

  • Expert communicator; able to interpret, dissect and relay key information 

  • Able to work in fast-paced environment on multiple projects, across multiple geographies 

  • Able to solve problems and work effectively under pressure 

  • A natural collaborator, with an open, approachable style 

  • Thrives on freedom and responsibility 

  • Strong interest in technology trends and keeps up-to-date with latest developments 

  • Has a good heart and wants to make a positive, lasting impact on our society 

  • A team player who supports their team members to achieve amazing results 

WHAT SKILLS AND EXPERIENCE WE NEED YOU TO HAVE

  • Exceptional communication skills, both written and verbal 

  • Experience in physical networking technologies ( VLANS, Firewalls, Switches) 

  • Solid experience in maintaining Microsoft Office 365 deployments (Sharepoint, Teams, Office, Enterprise Security, MDM, MAM) 

  • Hands-on experience of supporting Mac and Windows machines 

  • Solid experience in trouble shooting problems across a number of devices (Mac, Windows, Linux) 

  • Understanding of cyber-security technologies (Burpsuite, QRadar, SIEM Services, IAM Services) 

  • Solid experience with working in the financial services sector 

  • Experience with authentication and single sign-on tools (Azure AD) 

  • Understanding of JAMF Pro (Apple Management and Deployment System) 

  • Working experience of DEP & VPP (Apple Business Manager) 

  • Solid understanding of ITIL 

  • Natural believer in Agile Development and familiar with all aspects of agile delivery 

  • Appreciation for a fast-moving startup culture 

  • Willingness to travel, if required, to meet suppliers and partners throughout EU and US 

  • A passion for self-improvement and making a positive difference in the world 

iamMoney is an equal opportunities employer and welcomes applications from all sections of society. iamMoney does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity. 

 

Please note that this job description is a guide, and the responsibilities listed herein are not exhaustive. 

JOB DESCRIPTION

Position: Service and Infrastructure Engineer

Department: Product & Technology 

Reports to: Head of Technology 

Location:  London, UK

To start your iamMoney journey, click on the link below and send us your CV and a cover letter. By applying you agree to our

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